Estimator
Company: The Boyd Group
Location: Palos Park
Posted on: September 27, 2024
Job Description:
Romeoville, IllinoisWe put our team members first. You'll
receive a great salary and benefits, and experience the support and
opportunity you deserve. You're empowered to make decisions. You
control your future.Job Description:The Estimator's primary
responsibility and accountability is to provide an exceptional and
successful customer experience while creating estimates,
coordinating repair needs for customers including all
communication, informing and updating customers and insurance
companies throughout the repair process. The Estimator accurately
assesses the damage of vehicles and documents needed repairs and
parts replacement on the damage appraisal. The Estimator plays a
pivotal role in the success of the customer's experience by
ensuring they are working in alignment with all team members in
achieving the repair facility's KPIs. Key Job Responsibilities
---Role and Requirements
- Ensure every customer interaction -is documented, updated
efficiently and accurately with pertinent details
- Provide Customer with accurate and timely information, guiding
them through the repair process and ensuring that they receive
excellent customer service -
- Ensure compliance with all insurance client requirements,
processes and metrics -
- Ensure compliance with all WOW Operating Way's regarding
customer drop-offs, repair planning, customer communication, and
delivery -
- Communicate all customer requests and needs to appropriate team
members
- Provides positive energy when greeting customers in person and
on the phone
- Understanding of all required Insurance programs and
procedures
- Participate in daily "production walks" with the Management
Team, as required
- Support all team members when required
- Participate in monthly Health & Safety and staff meeting (if
required)
- Attend training, information sessions and workshops recommended
by Store Manager -
- Maintain the store's KPI's by maximizing role performance
- Uphold the company's Core Values : Honesty, Integrity &
RespectEducation and/or Experience Required ---
- Knowledge of Repairs and OE Guidelines -
- High School Diploma or equivalent -
- Awareness of where to look for answers -
- Basic Computer Skills -
- Compliance for DRP's Minimum of 1-year experience -
- Must be willing to complete I-CAR Training -
- Valid Driver's License Required Skills/Abilities ---
- Awareness of where to look for answers -
- Basic Computer Skills -
- Compliance for DRP's Minimum of 1-year experience -
- Must be willing to complete I-CAR Training -
- Valid Driver's License -Please note, this job description is
not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.The physical demands of
your job must be met to successfully perform the essential
functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the
job.#INDMID
Keywords: The Boyd Group, Berwyn , Estimator, Hospitality & Tourism , Palos Park, Illinois
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