BerwynRecruiter Since 2001
the smart solution for Berwyn jobs

IT Service Delivery Manager

Company: VirtualVocations
Location: Milwaukee
Posted on: November 14, 2024

Job Description:

A company is looking for an IT Service Delivery Manager to oversee IT service delivery for Venue Infrastructure and Application support teams.



Key Responsibilities

Develop and maintain the IT service delivery catalog for venues, festivals, and offices
Establish and track SLAs, KPIs, and performance metrics for IT services
Manage vendor relationships and ensure compliance with service delivery policies


Required Qualifications

10-15 years of experience in IT Service Delivery and operations management
Experience in developing and managing SLAs and KPIs
ITIL v3 Expert certification preferred
Project Management Professional (PMP) certification desired
Experience with ITSM software applications and reporting tools

Keywords: VirtualVocations, Berwyn , IT Service Delivery Manager, IT / Software / Systems , Milwaukee, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Forgot password?

Get the latest Illinois jobs by following @recnetIL on Twitter!

Berwyn RSS job feeds